OCC (Call Center) Director

Transdev · New Carrollton, MD, United States

Location
New Carrollton
Job Type
Full-time
Posted
July 19, 2026

Job Description

About the Role:
We are seeking a highly motivated and experienced OCC Director to join our leadership team and take charge of our critical WMATA Operations Control Center (OCC). In this vital role, you will be responsible for the overall tactical operations of the OCC, ensuring its smooth, efficient, and safe performance. You will lead and coach a team of professionals, maintain exceptional communication with stakeholders, and deliver results that exceed expectations.
Transdev is proud to offer:
+ Competitive compensation package of minimum $140,000 - maximum $150,000
Benefits include:
+ Vacation: minimum of two (2) weeks
+ Sick days: 5 days
+ Holidays: 12 days; 8 standard and 4 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard corporate Policy.
Responsibilities:
+...

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