O2C Operations & Analytics Specialist

Pfizer is seeking a Customer Service Operations Specialist in Bogotá to drive efficient O2C processes, manage customer orders, billing support, disputes and returns, and ensure compliance with controls and SLAs in a hybrid work setting.

You will partner with Finance, Commercial, Logistics and Quality to transform operational data into insights, develop dashboards with Power BI, and lead continuous improvement projects across master data governance and revenue‑related activities.