NOC Operations Trainee: Incident Troubleshooting & SLA

Responsibilities

• Compile reference documentation for internal teams during handover
• Perform fault analysis, classification, and troubleshooting of incidents through the support portal
• Provide network circuits traffic monitoring and updates
• Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA)
• Liaise with customers to provide updates as per the agreed SLA
• Manage and resolve all Level and Level 2 Technical Escal...