NOC Operations Administrator I

QNX Software Systems · Waterloo, Ontario, Canada

Location

Waterloo

Job Type

Full time

Posted

March 23, 2026

Job Description

Worker Sub-Type:
RegularJob Description: 
POSITION SUMMARY
Shift-based role in a 24x7x365 facility
Monitor BlackBerry Infrastructure and Services
Coordinate Incident Response
Remediates issues where possible
Implement Structured Changes
Document Events
KEY RESPONSIBILITIES
Monitor the BlackBerry Infrastructure using a variety of tools and react to alerts
Log alerts and relate them to an incident or a Change
Be aware of resolution targets for all Services
Engage relevant Support Teams and work with them as a team until the incident is resolved
Be prepared to escalate an issue to Management in order to drive resolution
Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral.
Perform maintenance tasks to ensure continuous delivery of BlackBerry Services
Act as the...
        

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