Location
roodepoort
Job Type
Full-time
Posted
June 02, 2026
Job Description
Job category: Helpdesk and Technical Support
Location: Roodepoort
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
This is a NOC Support 2nd Line Engineer with strong Client Support Coordination. You will play a key role in providing efficient 2nd line technical support, ensuring high-quality client service, and smooth network operations and timely issue resolution.
NOC Support (2nd Line Engineering)
- Provide second-line technical support to resolve network and customer issues escalated from the first line (NOC).
- Perform proactive monitoring and analysis of network performance, identifying potential issues before they impact service.
- Troubleshoot and resolve incidents, escalations, and requests related to networking hardware, software, and services.
- Collaborate with first line, second line, field services and planning tea...