Location
South-Africa
Job Type
Full-time
Posted
June 29, 2026
Job Description
2 to 3 years experience
CCNA and ITIL certifications a must
Shift Work
Key Performance Areas
- Customer Communication 30%
- Incident Logging 20%
- Incident Handling 20%
- Troubleshooting 20%
- Teamwork 10%
Competency Requirements for Position
Knowledge
- Knowledge of networks in the telecommunications industry (Cisco WANs / LAN)
- Knowledge of customer service principles
- Knowledge of effective customer engagement
Skills
- Strong written and verbal communication skills in English
- Understanding of network design
- Analytical thinker
- Customer Centricity
Behavioral
- Customer Responsiveness
- Results driven
- Problem solving
- Attention to detail
- Stress tolerance
- Resilience
- Proactivity