Location
quezon city
Job Type
Full-time
Posted
June 07, 2026
Job Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Role and Responsibilities Include
Network Monitoring and Incident Response
- Actively monitor network performance metrics (device status, packet loss, latency, and bandwidth usage) using network monitoring tools.
- Identify, analyze, and respond to network alerts, alarms, and performance degradation.
- Troubleshoot issues and elevate critical problems to relevant stakeholders.
Fault Management & Troubleshooting
- Investigate network faults and service interruptions, identifying root causes and implementing corrective actions.
- Diagnose network faults, implement solutions, and document resolutions to prevent future occurrences.