Job Description
Summary
We are seeking a proactive and detail-oriented NOC Engineer II to join a 24x7 Network Operations Center team. This role is responsible for monitoring, troubleshooting, and resolving network and systems issues across production, QA, and development environments while supporting critical infrastructure and meeting strict SLA requirements.
The NOC Engineer II will handle alarms, open and manage tickets, perform initial diagnosis, document issues accurately, and escalate incidents when needed. The role also includes taking escalations from junior engineers, following standard operating procedures, and contributing to the ongoing improvement of processes and knowledge base documentation.
Key Responsibilities
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Monitor system and network alerts using monitoring tools.
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Investigate, triage, and resolve alarms in a timely manner.
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Handle customer inquiries via phone,...