Job Description
Job Responsibilities: Monitor and maintain the performance of CDN, cloud services to ensure compliance with Service Level Agreements (SLAs).
Investigate critical alerts and restoring normal operations.
Document and track network issues, contributing to a knowledge-based system.
Provide first-level IT support to internal teams, addressing hardware, software, connectivity issues, etc.
Supervise and enforce the process of granting access to systems while ensuring compliance with security protocols.
Assess the potential impact of maintenance activities on nodes Monitor and address cases involving copyright violations, illegal content, and other abuse activities.
Participate in projects Provide support via email, web portals, and occasionally over the phone.
Collaborate with escalation teams to resolve service issues efficiently.
Adhere to company processes and undertake additional duties as needed.