Night Manager - Front Office

Responsibilities

• Together with the FOM she or he supervises and delegates duties to front office team members and prepares work schedule for them.
• Proper room allocation and confirm relevant guest information verify guests payment method.
• Plan weekly schedules monitors team attendance and manage leave calendar.
• Supervises all sections and suggests improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions on courtesy efficiency and job knowledge.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring the all report system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Maintains a personalized service standard of the reception by constant...