Location
singapore
Job Type
Full-time
Posted
July 14, 2026
Job Description
Responsibilities
- Attend to customer inquiries promptly and professionally across banking products, services, and digital platforms; troubleshoot common digital banking issues and provide immediate resolutions, escalating complex cases to the appropriate teams where necessary
- Proactively engage customers to understand their banking needs and guide them on the bank's suite of digital offerings, including mobile banking, online banking, and cashless payment solutions; support customers through onboarding and encourage self-service adoption by clearly communicating the benefits and functionalities of each platform
- Maintain a comprehensive and current understanding of the bank's products, services, and digital features; keep abreast of new updates and enhancements to effectively advise customers and recommend the most suitable banking solutions based on their individual needs
- Foster strong and positive customer relationships through consistent, high...
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