Job Description
Company Profile:
Our client is a leading contact center and BPO since 2002, providing world‑class, omnichannel customer support across industries such as telecommunications, finance, e‑commerce, travel, and healthcare. Through comprehensive training and strategic partnerships, they empower skilled agents to deliver seamless, complex interactions while driving measurable business results, brand loyalty, and exceptional customer experiences.
Overall purpose and responsibilities of the role:
As a Telephony Engineer , you will provide Tier 2 technical support, primarily assisting business clients in the QSR (Quick Service Restaurant) sector. You will work hands‑on with PBX systems, VoIP technologies, router configuration, on‑site platform deployment, and hardware/network troubleshooting. The role requires a technically skilled professional with experience in configuring and deploying telephony systems on‑site, handling escalated issues, and supporti...
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