Network Reliability Engineering - Associate Engineer

The Network Engineer will be responsible for the Network monitoring/troubleshooting/break fix incidents/changes primarily on Cisco Technologies with additional Load balancer, Firewall, Proxy and Wireless services.
**Key Responsibilities**:
As a network engineer, will be accountable for meeting the delivery targets set by management
Responsible for ensuring that delivery is within and better than prescribed SLA levels and help establish processes for continuous service improvement.
Support, maintain & improve user experience in network connectivity
Provide accurate, timely diagnosis & rectification of user's network faults
Monitor Network events through the world class monitoring tools and acknowledge/fix the alert incidents
Resolve or escalate incidents/problems/SR per established procedures
Responsible for tracking and progress-chasing of incidents to conclusion & in-line with SLA and quality standards
Work within an ITIL environment for Change a...