Network Operations Center Support Agent

$60000 - $80000

A technology organization in the Lanham, MD area is seeking a Service Assurance / Operations Support professional to join its onsite team, working 5 days per week. The company is developing advanced global connectivity solutions that integrate mobile and space-based network infrastructure to support direct device-to-network communication.

This role is focused on real-time service monitoring, incident intake, and coordination within a structured telecom operations environment. The position supports critical network services across mobile and satellite-adjacent systems, ensuring issues are accurately captured, tracked, escalated, and communicated in a timely manner.

This is a fast-paced, queue-driven operational role where consistency, attention to detail, and clear communication are more important than deep engineering or troubleshooting. Candidates who are comfortable working in structured workflows, handling high volumes of tickets, and coord...