Location
singapore
Job Type
Full-time
Posted
June 18, 2026
Job Description
Responsibilities
- Provide both corrective and preventive maintenance for customers’ Enterprise IT Network services, ensuring reliable network performance.
- Perform break‑fix support, including troubleshooting and identifying issues across all network services.
- Develop and execute preventive maintenance activities following the PM checklist, conducting functional and health checks at clients’ premises, and submitting the required reports.
- Create test cases and conduct proof‑of‑concept testing for new hardware and software before upgrades or deployment.
- Collaborate closely with the Customer Success Managers to meet operational requirements, deliverables, and service reporting needs.
- Initiate and manage TAC cases with principal vendors for complex issues, ensuring timely resolution.
- Minimum 3–5 years of hands‑on network technical support experience, preferably within a Systems Integrator (SI) ...
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