Job Description
Introduction
DST is a worldwide organization supporting development and test systems for both Internal and External clients including a variety of operating systems and middleware products.
Your Role and Responsibilities
We are looking for persons that can join our teams and participate in the execution of our service management projects.
In this role, your contributions and new perspectives will be valuable in providing a high-quality user experience to our customers.
- Troubleshoot LAN, WAN impairments and outages on Palo Alto / Cisco based network infrastructure
- Complete engineer level tasks on the designated systems
- Handle incident, change, problem, release management and continual service improvement tasks
- Maintain operation related communication and administration, solve service requests assigned by other support team/group
- Generate and update documentations and reports
- Support customer teams
- Compliant with the business p...