National Director - Claims

Canada’s fastest-moving InsurTech MGA, is seeking a strategic and experienced claims leader.

Key Accountabilities

• Lead and oversee Forward’s national claims operations across all lines.
• Develop and execute claims strategies, policies, workflows, and best practices aligned with business objectives and carrier expectations.
• Provide leadership, coaching, and performance management to claims team members, fostering a high-performance and collaborative culture.
• Establish and monitor key performance metrics, service standards, and operational reporting.
• Oversee complex, high-severity, and escalated claims, providing technical guidance and strategic direction on coverage, liability, and settlement decisions.
• Build and maintain strong relationships with independent adjusters, legal counsel, and external vendors.
• Ensure regulatory compliance and adherence to internal gov...