Multicountry Shared Services Portfolio Manager (Customer Care)

Pluxee is a global player in Employee Benefits and Engagement that operates in 28 countries.
Conducting business for more than 45 years, Pluxee is committed to creating a positive impact on local communities, supporting well-being at work for employees, and protecting the planet.
This role is part of Customer Care Shared Services and reports directly to the Multi-Country Shared Services Director.
It leads the transition of country Customer Care operations into the Shared Services and BPO model across Hispanic LATAM, while ensuring that live operations remain stable, governed, and aligned with expected service levels.
In the early stages, the focus is on transition leadership, go-live readiness, and stabilization.
As more countries become live, the role shifts toward performance oversight, operating model discipline, and day-to-day coordination between Pluxee countries and the BPO.
This is a senior program leadership role with strong cross-functional exposure....