Multichannel Customer Care Specialist – Wellington

The NZ Qualifications Authority is seeking a full-time Customer Care Representative based in Wellington. This role is pivotal in delivering exceptional customer service via phone, live chat, and email while supporting exciting enhancements to the Contact Centre.

Experience in a Contact Centre or similar customer service role is essential. The successful candidate will assist a diverse range of learners and education providers, contributing to the progress of matauranga Maori pathways and ensuring all learners are supported effectively.