Location
Pensacola
Job Type
Full-time
Posted
July 11, 2026
Job Description
Member Service Representative (MSR) – Pensacola, FL
Location: Pensacola, FL
Start Date: August 17th, 2026
Training Schedule: 8:00 AM – 4:30 PM EST- Hybrid- On Campus Dates
Work Schedule - Remote: Between11:00 AM – 10:00 PM EST (8.5-hour shifts within a 9.5-hour window)
About the Role:
We are seeking dependable and service-driven individuals to join a leading financial institution as Member Service Representatives
(MSRs).
As an MSR, you will play a crucial role in providing empathetic, professional, and solution-oriented support to members through inbound calls. You’ll be part of a dynamic team committed to resolving account-related inquiries quickly and accurately while delivering exceptional customer service.
What You’ll Do:
+ Handle inbound calls and assist members with account servicing needs
+ Navigate multiple systems to research and resolve account concerns
+ Provide exceptional customer service and support
Location: Pensacola, FL
Start Date: August 17th, 2026
Training Schedule: 8:00 AM – 4:30 PM EST- Hybrid- On Campus Dates
Work Schedule - Remote: Between11:00 AM – 10:00 PM EST (8.5-hour shifts within a 9.5-hour window)
About the Role:
We are seeking dependable and service-driven individuals to join a leading financial institution as Member Service Representatives
(MSRs).
As an MSR, you will play a crucial role in providing empathetic, professional, and solution-oriented support to members through inbound calls. You’ll be part of a dynamic team committed to resolving account-related inquiries quickly and accurately while delivering exceptional customer service.
What You’ll Do:
+ Handle inbound calls and assist members with account servicing needs
+ Navigate multiple systems to research and resolve account concerns
+ Provide exceptional customer service and support