Job Description
ABOUT THE ROLE: As a Tier 1 Service Desk Engineer, you are the front line of our service delivery — owning end-user and workstation support, resolving incidents within SLA, and escalating complex work to senior engineers with complete documentation.
You keep client environments running smoothly through disciplined ticket management, proactive maintenance, and excellent customer service.
RESPONSIBILITIES: In this role, you'll get to...
serve as a primary point of contact for client support requests, delivering Tier 1 resolution while maintaining excellent, professional customer service partner with account managers and senior leads to support high-availability, reliable service delivery across client environments actively monitor client environments, driving both proactive maintenance and rapid reactive issue resolution support core service delivery projects, including hardware deployments, software rollouts, cloud migrations (e.g....