Mortgage Specialist - Remote Customer Engagement

Become a Mortgage Specialist focused on customer engagement in Scarborough, ON. Provide expert mortgage advice and solutions to enhance customer relationships in a virtual role.
Your role as a Virtual Mortgage Specialist involves servicing and deepening relationships with customers through proactive communication. You will manage mortgage renewals, offer personalized financial strategies, and collaborate with partners to identify opportunities for growth. Thrive in an inclusive culture committed to high performance and community impact.
Key Responsibilities:
• Engage with mortgage renewal clients to ensure retention
• Present tailored mortgage solutions based on customer needs
• Collaborate with financial partners for optimal solutions
• Track and escalate customer concerns appropriately
• Maintain compliance with all regulatory requirements
Requirements:
• Proven understanding of residential mortgage products
• Customer service experience within finance.<...