Mississauga Bilingual Consumer Affairs Coordinator

Step into a key role at Nissan as a Bilingual Consumer Affairs Coordinator located in Mississauga, ON. Work in a full-time hybrid capacity to resolve consumer escalations effectively.
In this role, you will manage inquiries from consumers and stakeholders, ensuring high-quality resolutions and documentation via Salesforce. You will dive into customer feedback trends to drive process improvements while ensuring timely follow-ups and satisfaction.
Key Responsibilities:
• Handle escalations from various channels effectively
• Communicate resolutions and recommend goodwill actions
• Perform follow-ups to validate consumer satisfaction
• Analyze feedback trends for actionable insights
• Prepare reports and assist team members when needed
Requirements:
• At least 1-3 years in customer service or case management
• Bilingual in English and French with noted communication skills
• Capable of making decisions with minimal supervision
• Strong analytical approa...