MIS & WFM Team Lead - Forecasting, Reporting & Analytics

A leading BPO service provider based in Kuala Lumpur is seeking a dedicated team manager with over 4 years of experience in the industry. The ideal candidate will possess strong analytical skills, proficient knowledge of WFM and reporting tools, along with excellent communication abilities. Responsibilities include managing MIS delivery, ensuring service level agreements are met, and proactively providing solutions to enhance business performance. Good Excel skills and team management experience are essential.
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