Location
manila
Job Type
Full-time
Posted
June 05, 2026
Job Description
Second Card Owners
Job Title: MIS Executive Call Center
Reporting Line: WFM Team Leader
Location: Bridgetowne Quezon City (Onsite in Exxa Tower Bridgetowne QC)
Work schedule: Night Shift
Offer Package: 35,000
Start date: ASAP
Job Summary
The MIS Executive will be responsible for collecting, analyzing, and presenting data related to call centre operations. This role supports decision‑making through the preparation of daily, weekly, and monthly reports, and ensures accurate data management, performance tracking, and process optimization.
Key Responsibilities
- Prepare and maintain daily, weekly, and monthly reports on call center performance metrics (AHT, FCR, SLA, CSAT, etc.).
- Generate real‑time and historical data reports to support operations, quality, and workforce management teams.
- Work closely with operations to analyze trends ...