Mid-Level Strategic Account Manager Vantage

Drive customer satisfaction as a mid-level Strategic Account Manager at Vantage Data Centers in Canada. Engage with clients in various sectors while supporting their evolving needs in a flexible work environment.
Vantage Data Centers is seeking a dedicated Strategic Account Manager to foster and maintain vital customer relationships within its Customer Experience team. This role requires a proactive mindset and dedication to supporting clients, ensuring a seamless transition from initial contracts to live operations. You'll focus on achieving customer satisfaction through project support, performance reporting, and collaboration across departments.
Key Responsibilities:
• Establish and maintain strong customer relationships
• Support customer onboarding and compliance with agreements
• Report on SLAs, operational performance, and KPIs
• Generate analytical insights for customer needs and improvements
• Facilitate internal coordination for customer requests
Requi...