Location
curitiba
Job Type
Full-time
Posted
July 13, 2026
Job Description
- Monitor the quality of commercial interactions (WhatsApp, calls, e-mails), ensuring adherence to scripts, HSMs and cadences;
- Conduct recurring service audits, identifying deviations and opportunities for improvement;
- Evaluate the quality of service provided by Enrollment Desk analysts, especially in the final stages of the funnel, ensuring smooth handling of operational and bureaucratic requirements for student onboarding;
- Support the development, review and evolution of scripts, contact flows and sales cadences;
- Participate in sales enablement initiatives, ensuring the team is prepared to execute with quality;
- Deliver operational training for consultants and analysts (tools, processes and conversion best practices);
- Monitor operational metrics (response time, follow‑ups, contact rate, SLA, etc.);
- Identify bottlenecks in the commercial execution and support the implementation of practical improvements;
- E...
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