Microtricity Customer Relationship Manager

About The Role

The Customer Relationship Manager is the day-to-day contact for our strategic customers. Working within the Microtricity department, dedicated to the Feed-in Tariff and other renewable energy schemes, you’ll provide a world class service to your portfolio of customers. You’ll be managing their entire service journey - from onboarding of new sites, to ensuring payments are made on time, and everything in between.

What you will do...

You’ll offer a service that sets us apart from the rest – it’s about making the customer feel valued!

Provide exceptional customer service to Microtricity customers through delivery of all tasks within the customer journey, including meter reads, payment statements and bespoke contractual tasks

Proactively assess and manage customer needs on an ongoing basis

Complete reporting and outputs to monitor performance and service levels

Provide a dedicated point of support an...