Job Description
Here's the Deal
As an MGF Operations Manager, you’ll play a vital part in our success. The objective of this role is to Structure, staff and manage the specific CX teams; primarily in Integrated CX and Small BCOs. Lead CX locally in alignment with the strategy set by the Head of CX.
Drive the strategic direction for GSC CX team to fulfill customers’ needs across all verticals and business sizes, ensuring maximum benefit of Maersk’s offering to them. Handles most situations independently and is guided by values, policies, procedures, continuous improvement, and the business plan. Understands the overall nature of the business and the interdependencies between own and other functions, and most importantly, develops people by providing coaching and mentoring to build organizational capability and strong talent pipeline.
Key Responsibilities:
Drive Customer Experience strategy and outcomes
Ensure C...