Job Description
Here’s the Deal. As an MGF Operations Manager, you’ll play a vital part in our success, structuring, staffing and managing the specific CX teams—primarily in Integrated CX and Small BCOs. You will lead CX locally in alignment with the strategy set by the Head of CX and drive the strategic direction for the GSC CX team to fulfill customers’ needs across all verticals and business sizes, ensuring maximum benefit of Maersk’s offering to them. You handle most situations independently, guided by values, policies, procedures, continuous improvement and the business plan. You understand the overall nature of the business and the interdependencies between your functions and others, and most importantly, develop people through coaching and mentoring to build organizational capability and a strong talent pipeline.
Key Responsibilities
- Drive Customer Experience strategy and outcomes;
- Ensure CX drives proactive customer support and issue resolution for a seamles...