Membership Officer

A key role in delivering excellent membership services and building strong relationships with our members. This position is ideal for individuals who enjoy customer interaction, administration, and creating positive member experiences.

• Manage daily membership enquiries through phone calls, emails, and walk-in interactions in a professional and friendly manner.
• Maintain accurate and up-to-date membership records, account statuses, and member information within the Customer Management System (CMS).
• Process account service requests and ensure timely follow-up and resolution.

• Follow up on new membership applications and membership renewals.
• Contact prospective members to promote membership benefits and convert enquiries into successful sign-ups.
• Remind existing memb...