Job Description
Join RT Health, Australia's first registered health fund. We value our people as much as our members.
About the Role
As a Membership Consultant, you'll play a key role in ensuring our members receive accurate, timely and professional support throughout their membership journey. In this role, you will process membership details, payments, suspensions and cancellations, and maintain the integrity of member data while delivering a positive member experience over the phone.
This is a full time, 12 months max term contract, based in the Sydney CBD. Working hours are Monday to Friday from 8:30am to 5:00pm with hybrid working available. You are required to work in the office a minimum of two days a week.
Key responsibilities
• Process membership changes and policy updates accurately and efficiently.
• Manage personal detail changes, payment updates, suspensions, refunds, cancellations and clearance certificates
• Investigate and reso...
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