Job Description
The Role
As a Member Support Specialist, you are the universal fallback of the Belong operating system. Every member journey eventually touches Support. You are the guarantee that Belong is never unavailable, never unresponsive, never impersonal.
You triage incoming requests via Intercom, phone, and chat. You resolve what you can on first contact. When a request requires a specialist team, you route it with full context so the member never repeats themselves. To the member, they gained a teammate. They did not lose one.
This role is powered by AI and built for people with the intelligence to leverage it. The system gives you member history, home data, and real‑time visibility. Your job is the human layer that makes all of it feel personal.
What You Will Do
Resolve on First Contact Whenever Possible
Handle inbound requests via Intercom, phone, and chat. Diagnose the issue, check context in Foundation, and resolve it. One ...