Member Success Manager - Arabic & English speaking | Riyadh

Transform Complaints into Loyalty. Elevate Experiences Beyond Expectations.

At , we deliver exceptional lifestyle, travel, and concierge experiences to some of the world’s most discerning members. Our clients expect world-class service, especially when things don’t go to plan.

We are now looking for an experienced, emotionally intelligent, and commercially minded Senior Member Success Manager to lead complaint excellence and member recovery across our Middle East & Africa region.

This is not a traditional customer service role.

This is an opportunity to shape how luxury service recovery is delivered at scale, influence operational excellence across teams, and build a culture where member feedback becomes a catalyst for innovation and loyalty.

Initially supporting a prestigious financial services client in Saudi Arabia, you will play a pivotal role in protecting and strengthening relationships with high-net-worth and ultra-high-net-w...