Member Shop Support Group - Shop Operation Section, Shop Operation Department

Description

Department Overview

Rakuten Mobile promotes business growth and creates customer touchpoints through real-world channels, with shop operations at its core.
Our stores are not just places for signing contracts; they play a vital role in supporting the brand experience as the front line of customer touchpoints, providing Rakuten Group services across telecommunications, finance, e-commerce, and more.
The mission of the Shop Support Group is to provide higher convenience and satisfaction to both store staff and the customers they serve by operating a call center that handles inquiries from store staff.
Furthermore, by analyzing the voice of the customer, you will have the opportunity to go beyond administrative tasks and contribute to improving store quality and creating more attractive store operations.

Position:

Why We Hire

With the expansion of the Rakuten Mobile shop business, the number...