Member Services Representative

Description We are looking for a Member Services Representative to join a member-centered financial institution. This contract-to-permanent opportunity is ideal for someone who enjoys creating positive member experiences, handling day-to-day financial transactions, and identifying solutions that support individual financial goals. The role blends front-line service, relationship building, and operational support in a collaborative branch environment.

Responsibilities:
• Deliver attentive service to members in person and through phone or other communication channels, creating a welcoming and detail-focused experience.
• Accurately complete routine financial activities such as deposits, withdrawals, transfers, and loan payment processing while maintaining compliance standards.
• Learn about member needs and suggest relevant financial products or services that align with their goals and circumstances.
• Contribute to branch growth by building rapport, encouraging new ...