Member Services Coordinator

The work mode arrangement for the position is full-time on site

The incumbent coordinates Member Services operations. He or she organizes daily head office or service centre activities and ensures the quality of services provided to members and customers. More specifically, you will be required to :

• Participate in work planning and assigning employees based on identified priorities. To this effect, update work schedules and plan for employee replacement to maintain the smooth operation of member and customer services.

• Act as a resource for sector employees and provide them with the necessary support to carry out their activities. Assist them with processes and tools, authorize operations, and resolve cases of greater complexity.

• Regularly monitor the queue and make necessary adjustments to boost productivity and improve service quality for members and customers.

• Participate in r...