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Member Services Consultant

RAC WA · West Perth, Western Australia, Australia

Location
West Perth
Job Type
Full time
Posted
June 16, 2026

Job Description

RAC Finance (RACF) specialise in market leading finance products and services that provide a range of solutions for our diverse member base. We are currently looking for a skilled Customer Service Specialist to join our personal finance team for a 6 Months Fixed Term Contract – Commencing in September 2026.

The core purpose of this role is to support our members through personalised and genuine conversations, contribute to the day-to-day operational functions, deliver on individual performance goals and contribute to the success and engagement of the wider team.

What will you be doing?

  • Manage a high volume of inbound and outbound calls from personal loan members, with a focus on uncovering proactive solutions and building positive member relationships.
  • Providing excellent service across various communication channels to ensure member satisfaction. 
  • Process personal loan maintenance requests from members – i.e. address changes, loan p...

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