Member Service Representative at FirstOntario

Elevate your career with FirstOntario as a Member Service Representative. Deliver exceptional service through efficient transactions and foster member relationships at our branch.
FirstOntario is seeking a Member Service Representative to enhance client interactions and meet service goals. This position requires interpersonal skills and an ability to manage both sales and service transactions effectively. Engage members in discussions to improve their banking experience, while adhering to operational standards and policies.
Key Responsibilities:
• Provide fast, accurate transactional sales and services
• Engage members through cross-selling opportunities
• Address member inquiries and resolve concerns efficiently
• Ensure adherence to operational policies and procedures
• Contribute to achieving business development goals
Requirements:
• Grade 12 diploma or equivalent
• Previous cash handling and customer service experience
• Proficiency in MS Office ap...