Member Financial Solutions Specialist III

Overview

To control/collect on past due Consumer Loan and Credit Card accounts for all stages of delinquency, in accordance with all government and Navy Federal rules and regulations. Provide member financial counseling and mitigate loss for Navy Federal. Collect on 31-60 days delinquent accounts. Work independently on progressively more complex default accounts. Work with members to present recommendations for complex Consumer/Credit Card collection solutions. Process settlements, repossessions and/or negotiate loss mitigation offers to mitigate loss/risk. May provide advice/guidance to Delinquency Control Counselor I/II. Work with minimal supervision.

Responsibilities


+ Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal

+ Obtain detailed financial information from delinquent members and analyze information gathered to determine optimal solutions for curin...