Member Financial Solutions - Mortgage Specialist II

Overview

To control/collect on past due early stage mortgage and equity accounts (1 - 30 days) in delinquency, in accordance with all government, investor, VA/FHA, and Navy Federal rules and regulations. Provide member financial counseling and mitigate loss for Navy Federal. Work under moderate supervision. Perform moderately complex/varied tasks with moderate latitude.

Responsibilities


+ Control past due mortgage and equity delinquencies by regularly reviewing member account data, contacting member, and reviewing or documenting the financial situation, to ensure data is accurate, up-to-date and in compliance with government and Navy Federal guidelines

+ Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members

+ Maintain systematic, consistent and reliable notes and contact history information on each member interaction and actions taken on accounts

+ Record...