Member experience manager

Member Experience Manager

EōS Fitness is bold, upbeat, and motivating. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, we uphold core values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities Takes initiative in identifying ways to enhance the member experience. Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution‑oriented mindset to maintain positive relationships and high retention rates. Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalize...