Member Experience Coordinator

Ocean Fitness, Galway's leading premium leisure and gym facility, is looking for a Member Experience & Front Desk Supervisor to join our team in Ocean Fitness.

About the Role

As the Member Experience Coordinator, you will be the face of Ocean Fitness - creating a warm welcome, ensuring smooth daily operations, and supporting our members to feel valued and cared for. You'll combine front-of-house leadership with administrative excellence, ensuring that our premium service standards are delivered consistently.

 Key Responsibilities

• Lead the front desk experience, greeting and assisting members and guests with professionalism and warmth.
• Manage day-to-day reception operations, including scheduling, check-ins, bookings, and payments.
• Act as the primary point of contact for member queries, resolving issues efficiently and empathetically.
• Support the administrative org...