Member Communications, Social Media & Experience Manager

Who are we:

We’re a national lifestyle brand known for our focus on wellness, community, and service excellence. With a strong digital and in-person presence, we’re committed to creating meaningful experiences for our members through thoughtful, timely communication.

Who are we looking for:

We’re looking for a senior communications professional with solid experience in customer experience, internal comms, and crisis communication.

You’ll lead how we talk to our members—whether it’s day-to-day updates, service changes, or unexpected issues. You’re structured, strategic, and calm under pressure. You know how to craft clear messaging, manage stakeholders, and build trust through every touchpoint.

What will you do:

Proactive & Reactive Member Communication

• Develop and implement end-to-end member communication strategies—both proactive (e.g. price changes, legal notices, general updates) and reactive (e.g. service d...