Medical Support Assistant (Advanced)

Summary The Medical Support Assistant (Advanced) provides expert administrative and patient support within the Surgical Care clinical section. Coordinates outpatient services, manages scheduling, records, and communication, and supports interdisciplinary teams to ensure efficient, patient-centered care for Veterans. Responsibilities Major duties include, but are not limited to: Schedules outpatient appointments, consults, and surgical/pre-op procedures using VistA/VSE per VHA directives, as part of the interdisciplinary teamlet care model Manages overbooking within provider-set limits and works to minimize no-shows through patient reminders Checks patients in electronically, verifies identity, and confirms/updates demographic and insurance information Processes pre-registration and insurance card data, counseling Veterans on coverage Runs daily reports (EARR, PCE, Consults Needing Attention, etc.) to support workload credit, revenue collection, and consult tracking Meets the 2-business...