Medical Support Assistant (Advanced)

Summary The Technology, Innovation, and Development Service is seeking an Medical Support Assistant (Advanced) to serve as the primary scheduler for consults and first point of contact for patients, community partners, and more. The AMSA plans and coordinates the clerical functions of consults and is responsible for a broad range of administrative and clerical duties. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. Responsibilities Completes in-patient and out-patient scheduling needs. Serves as the primary Point of Contact for incoming calls. Coordinates with care line management and supervisors to review clinic utilization and wait times using various reports. Develops and maintains effective and efficient communications with patients, community partners, VA medical centers, and other agencies. Adjusts workflow and work sequencing to meet team and patient needs. Makes administrative notes in veterans E...