Medical Support Assistant (Advanced)

Summary The Advanced Medical Support Assistant (AMSA) provides specialized administrative support to both Nutrition & Food Services (NFS) and Prosthetics and Sensory Aids Service (PSAS), at the Iowa City VA Clinic. The AMSA supports the NFS and MOVE! (VA Weight Management Program) by coordinating appointments, monitoring consults, managing documentation, and facilitating communication among dietitians, providers, nurses, pharmacists, and caregivers. Responsibilities The primary duties of the Advanced Medical Support Assistant may include but are not limited to: Scheduling, cancelling, and re-scheduling patient appointments by managing appointment requests(including but not limited to Return-to-Clinic Orders (RTC), Recall Reminders, Veteran's Appointment Requests (VAR), Consults, and Patient initiated requests in accordance with scheduling business rules as outlined in VHA Directive 1230, Outpatient Scheduling Management, and VHA Directive 1232, Consult Management, utilizing scheduling ...