Medical Contact Center Assistant I

Summary of Responsibilities

• To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
• Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
• Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
• All other duties as needed or assigned.

Qualifications (Minimum Required)

• Must be a licensed healthcare professional e.g. Nurse, Pharmacist, Medtech, Radtech, Physical Therapist
• 6 months or more of VOICE (inbound or outbound) call center experience
• Experience supporting a healthcare account
• Amenable to work night shift an...