Medical Contact Center Agent

Full Time
Clerical
**Chicago, IL, US**

**Salary Range:** $18.00 To $19.50 Hourly

**STATEMENT OF PURPOSE:** **The Medical Contact Center Agent will be responsible for outbound and inbound calls, voicemails, and emails to/from insurance plan members in a high-performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of Primary Care Providers (PCP), Health Risk Screenings (HRS), and other campaigns. Medical Contact Center Agent will be responsible for scheduling and registering appointments for the Health System by utilizing all available informational tools and websites. Calls may consist of requests for additional insurance plan information, such as, id cards, welcome packets, PCP changes, and transfers to other contact centers.**

**PRINCIPLE DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO:**

+ **Effectively respond to inbound calls, voicem...