MCO - Observability Engineer - IT Operations

Member of MCOs Platform Monitoring team, who manage the observability and performance of all technical infrastructure, environments and enterprise systems. Technical and analytical approach to ensure that our SaaS systems are performing optimally during normal operation and as we introduce new features, traffic, and load. Responsibilities:
- Member of MCOs Platform Monitoring team, providing technical leadership and subject-matter expertise in monitoring and observability.
- Own the monitoring and observability strategy for MCOs SaaS platform, ensuring high availability, performance, and reliability across application and infrastructure services.
- Define, design, configure, and optimise monitoring solutions, with a strong focus on Datadog (metrics, logs, traces, dashboards, alerting).
- Establish and standardise monitoring practices, processes, and alerting frameworks aligned with SRE principles and ITIL best practices.
- Develop and maintain high-quality, actionab...